Veterinary Client Service Representative
Description
Metropolitan Animal Emergency and Specialty Center is looking for a full-time Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community in Rockville, MD.
At Metropolitan Animal Emergency and Specialty Center, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
Experience & Skills Requirements:
- 2+ years experience in a veterinary setting required
- Ability to work overnights, weekends and holidays required
- Enjoys connecting with people and has exemplary customer service skills
- Believes that attention to detail matters
- Wants to learn and accepts feedback openly
- Has excellent communication skills, both oral and written
- Possesses a sense of calm, even in the chaos
- Demonstrates dependability and ethical decision making
- Is not afraid of challenges and has determination to work through obstacles
- Can work well within a team of diverse individuals, showing compassion and empathy
Primary Job Responsibilities:
- Responsible for ensuring excellent customer service is provided to our clients.
- Answer and prioritize incoming phone calls
- Monitor client flow from check-in through discharge
- Provide excellent customer service to our referring veterinarians and their staff by assisting with their needs and those of their clients.
- Records management
- Audit client and patient electronic records for completeness and accuracy of information.
- Process payment transactions
- Assist with client education
- Relay accurate and complete information from clients to veterinarians and other team members
- Work closely with team members to build comradery, cooperation and respect
About the Hospital
Metropolitan Animal Emergency and Specialty Center is the Greater Washington Metropolitan area’s pet care answer 24 hours a day, 7 days a week, 365 days a year. We combine the passionate care you are accustomed to from your primary care veterinarian with the precision and effectiveness of emergency veterinary care requires. We have been successfully and compassionately operating since 1976. As one of the oldest and best known 24-hour emergency animal hospitals in the country, we are a part of the community and share in its history. Rest assured, we are on stand by for you and your pet, around the clock. Whether it is emergency veterinary services your pet needs or post-incident monitoring and care, the staff at Metropolitan Emergency & Specialty Center has dedicated itself to bringing the wag back to your dog’s tail and the purr back to your cat’s meow. We combine the passionate care you’re accustomed to from your primary care veterinarian with the precision and effectiveness that emergency veterinary care requires in emergency, diagnostic, surgical, and specialized intensive care services.
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19 - $23/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
You’ll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program designed to teach you the fundamentals of running a pet hospital
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits – our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources, including easy access to therapy through Lyra Health
- Paid parental leave
- Purr-ental leave for when you adopt a pet
- Subsidized backup childcare and elder care
- Expert advice, support and network discounts for fertility and family planning
- FREE CE courses
- Pet perks and veterinary service discounts
- Student loan support tools and assistance
*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.