Veterinary Client Service Representative - Lead
Description
Lead Client Service Representative
Royal Vista Veterinary Specialists
Windsor, CO
Royal Vista Veterinary Specialists is looking to an experienced Lead Client Service Representative (CSR), to their team!
At Royal Vista Veterinary Specialists, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
At Royal Vista Veterinary Specialists, we offer 24/7 emergency and urgent care for dogs and cats in Colorado, Nebraska, and Wyoming. We specialize in critical care, internal medicine, oncology, and surgery. We also offer mobile veterinary surgery services through Front Range Mobile Surgical Specialists. When your pet is experiencing an emergency, seconds can make a difference – and we are here for you!
Our highly-trained team of emergency veterinarians, technicians, and support staff are here for you 24 hours a day, every day of the year. We will also work closely with your family veterinarian to ensure a continuity of care and the best possible outcome for your pet. We cherish the human-animal bond and will treat every patient and client that comes through our door with compassion, dignity, and respect.
As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR’s are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.
Experience & Skills Requirements:
The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!
- Client service experience and 2-3 years’ leadership experience in veterinary medicine are required
- Knowledge of veterinary triage highly preferred
- Experience in Conflict management
- High attention to detail
- Great communication skills - Team oriented with an ability to collaborate and support each other
- Outstanding multi-tasker
- Desire to practice empathetic, gold standard medicine benefiting our patients
- Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
- Have the desire to constantly grow and advance as a valued member!
- Open availability, including nights, weekends, and holidays
- Have the desire to constantly grow and advance as a valued member!
Role Responsibilities:
- Directs on-the-job training to develop employee skills.
- Explains to staff the general nature of and basis for hospital personnel policies and procedures.
- Assists in the resolution of staff issues. Trains staff in conflict resolution techniques.
- Assists team leads with OSHA training, and ensures hospital OSHA compliance.
- Oversees processing of incoming and outgoing communications, including mail sorting.
- Performs and oversees the performance of posting daily business and hospital invoices, mailing statements, collecting on accounts and maintaining accounts receivable files.
- Uses and modifies related computer programs to meet hospital needs.
- Resolves financial problems with clients.
- Facilitates resolution of client problems and complaints that other staff cannot resolve.
- Assists the Practice Manager with developing new ways to attract and maintain clients.
- Uses product knowledge and sales abilities to sell products to clients. Explains and demonstrates products and answers questions concerning products.
- Recognizes non-routine or unusual situations and refers to the Practice Manager, along with recommended solutions.
- Acts as a liaison between Practice Manager, other management, and staff/clients.
- Assists the Practice Manager with the development and implementation of new protocols and/or procedures.
- Assists Practice Manager with monthly staff meetings by preparing agendas, and documents.
- Promotes a cooperative working environment among staff members. Understands the value of teamwork. Shows enthusiasm and a willingness to perform as necessary to help the hospital function as a unit. Spends most of the time on the floor and remains easily accessible to staff and clients.
- Communicates the practice’s objectives to the team. Motivates staff and helps build and maintain morale.
- Maintains core values and standards.
You’ll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
- Scholarship opportunities and tuition reimbursement
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits – our care in action
We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
- Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
- Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
- Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
- Generously subsidized backup and ongoing care support for children, adults, and pets
- Mental health benefits including coaching and therapy sessions
- 401k with employer contribution and no enrollment waiting period
- Continuing education and development support through our library of free CE courses
- Scholarship opportunities and student loan support program
and so much more!
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $23-27/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
About Thrive
Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.
Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.
Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.
We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.
- Service – delivering exceptional service
- Empathy – leading with care
- Accountability – achieve meaningful outcomes
- Joy – be a source of light
- Exploration – learn to fuel growth
- Team – connect for success
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.