Thrive Pet Healthcare Careers

Thrive Pet Healthcare is looking for a Full Time Marketing Support Coordinator, Membership

Full-Time | Remote  

Travel: 1-2 times a year for team meetings

About You

You give so much of yourself to work—at Thrive Pet Healthcare, we recognize the impact you make every day. Across our Support Office teams, you’ll partner closely with leaders and colleagues nationwide to shape the future of veterinary care. You’ll do it with the support, tools, and community you need to thrive.

As part of a community of 360+ hospitals and a growing corporate team, you’ll be appreciated for who you are, the expertise you bring, and the impact you make across our organization.

The Marketing Support Coordinator for Membership responsibilities include resolving client and hospital inquiries, recommending solutions, and guiding clients/hospitals through features and functionalities for the company’s membership program - Thrive Plus - as well as the mobile app, website Pet Portal and monitoring and resolving Better Business Bureau complaints.

Make an Impact as the Marketing Support Coordinator!

To be successful in this role, you should be an excellent communicator who can manage client and hospital concerns professionally, de-escalate situations and earn our hospitals and clients’ trust. You should also be familiar with help desk software and have demonstrated ability to review multiple systems to properly resolve client requests.
You will help establish our reputation as a company that offers excellent client support.

Responsibilities:

• Manage and prioritize (large amounts of) incoming inbound email hospital and client requests regarding membership, mobile app, client account portal and other requests.
• Pinpoint gaps in hospital training and internal resources to tailor effective internal communications
• Identify hospital requests and client needs, assign priority (H/M/L) clarify information and research every issue to respond with empathy and in a timely manner.
• Respond accurately and with detail to hospital and client inquiries using scripts and canned responses regarding different client concerns via phone, email, or chat.
• Identify Thrive Plus Membership concerns and ensure members are aware of membership benefits and use member benefits to increase member satisfaction.
• Identify opportunities to “save” members from cancelling or not renewing membership to improve member retention.
• Analyze, identify, and report membership, Vetspire, mobile app and portal data issues and tech bugs. Escalate accordingly to appropriate teams.
• Identify solutions or effective workarounds with team members in other departments and hospitals.
• Gather customer feedback and share within Membership as well as our IT, Product and Marketing teams.
• Review and manage BBB complaints in a timely manner to the client’s satisfaction.

Key Qualifications:

• Associate or Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience)
• 2–4+ years in customer support, client services, or call center environments (healthcare, veterinary, or membership/subscription experience preferred)
• Experience supporting high-volume, multi-channel environments (phone, email, chat, ticketing systems)
• Ability to navigate multiple systems simultaneously (membership portal, pet records, billing platforms)
• Familiarity with subscription or membership-based products (enrollment, billing, retention) strongly preferred
• Strong ability to deliver empathetic, solutions-oriented client support, especially in emotionally sensitive situations
• Proven ability to de-escalate concerns and turn challenging interactions into positive experiences
• Veterinary, pet care, or healthcare experience is a plus
• Strong organizational and time-management skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills with the ability to explain benefits, pricing, and policies clearly
• Comfortable guiding clients through decision-making (e.g., membership enrollment, benefits usage)
• Ability to work in a fast-paced environment
• Process improvement mindset
• Adaptability and responsiveness

How You’ll Grow with Us 

Here, you can grow your career through access to meaningful learning opportunities, leadership programs, and continued development, including: 

• Free CE and learning resources through ThriveU 
• Leadership development workshops 
• Career mobility across departments and teams 
• Opportunities to contribute to enterprise projects and innovation initiatives 

You’ll have space to thrive in your career—where your growth and wellbeing are deeply valued. 

Benefits – Our Care In Action 

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members: 

• Competitive pay 
• 401(k) with employer match  
• Mental health resources, including easy access to therapy through Lyra Health  
• Paid parental leave 
• Purr-ental leave for when you adopt a pet  
• Subsidized backup childcare and elder care  
• Expert advice, support and network discounts for fertility and family planning  
• FREE CE courses 
• Pet perks and veterinary service discounts  
• Student loan support tools and assistance  

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements. 

Who We Are 

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.  

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way. 

We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.

• Service – delivering exceptional service 
• Empathy – leading with care 
• Accountability – achieve meaningful outcomes 
• Joy – be a source of light 
• Exploration – learn to fuel growth 
• Team – connect for success 

Read more about us here.  

About Thrive 

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com. 

We welcome you to join our story and join where #WeThriveTogether. 

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all our team members, pet parents, and pets. We strive to create a culture where everyone feels they belong, are supported, and are empowered to thrive. 

Ready to Join Us? Apply Today!