Manager, Hospital Operations
Description
Manager, Hospital Operations
Full-Time
Location: Remote
Location: Remote
You give so much of yourself to your work—and here at Thrive Pet Healthcare, we recognize the impact you make every day. Across our Home Office teams, you’ll partner closely with leaders and colleagues nationwide to shape the future of veterinary care. And you’ll do it with the support, tools, and community you need to thrive.
As part of a network of 350+ hospitals and a growing corporate team, you’ll be appreciated for who you are, the expertise you bring, and the impact you make across our organization.
Who We Are
Thrive Pet Healthcare is a community of 350 hospitals nationwide united by our mission to bring quality, empathetic veterinary care to pets and their families. Our Home Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.
This role is responsible for onboarding, training, and supporting new Practice Managers in Thrive policies and procedures. The position partners with other Thrive departments to review workflows, support new project rollouts, and continuously improve current policies and procedures.
Make an Impact as the Manager of Hospital Operations!
We’re looking for a Manager, Hospital Operations to join the Thrive Pet Healthcare Home Office team.
In this role, you’ll play a meaningful part in advancing our organization’s priorities and supporting our hospital teams. Your expertise will help improve processes, elevate the employee and client experience, and strengthen the operational foundation of a growing, nationwide veterinary network.
What You’ll Do
Onboarding & Training –
- Lead the onboarding process for new Practice Managers/Hospital
- Administrators, ensuring timely and effective integration into Thrive.
- Deliver structured training on Thrive policies, procedures, systems, and operational expectations.
- Assess readiness and provide additional coaching or resources as needed.
Practice Manager Support –
- Serve as an ongoing point of contact for Practice Managers regarding policies, procedures, and workflows.
- Provide guidance, troubleshooting, and clarification to ensure consistent execution of Thrive standards.
- Address operational questions and escalate issues when appropriate.
Cross-Department Collaboration –
- Partner with Thrive departments (e.g., Operations, HR, Finance, Clinical, IT) to align workflows and expectations.
- Communicate Practice Manager feedback and operational challenges to relevant stakeholders.
- Support interdepartmental initiatives that impact practice operations.
Workflow Review & Process Improvement –
- Review existing workflows to identify inefficiencies, gaps, or inconsistencies.
- Recommend and support improvements to operational processes and documentation.
- Assist in standardizing best practices across practices.
Project & Initiative Support/Policy & Procedure Development –
- Support the rollout of new projects, systems, or operational initiatives.
- Coordinate training, communication, and follow-up related to new implementations.
- Monitor adoption and assist Practice Managers during transition periods.
- Contribute to the ongoing development, maintenance, and refinement of Thrive policies and procedures.
- Ensure documentation is clear, current, and accessible.
- Incorporate feedback from Practice Managers and leadership into updates.
Experience & Skills Requirements
- 1-3 years of relevant experience required, 4-6 years of experience preferred.
- Time management and prioritization in a multi-project environment.
- Strong knowledge of Thrive’s practice policies and procedures with the ability to ensure consistent application across practices.
- Demonstrated patience, adaptability, and emotional intelligence when supporting and onboarding new Practice Managers.
- Strong cross-functional collaboration skills with the ability to partner effectively with Operations and other Thrive departments to support initiatives and drive process improvement.
- Ability to identify operational gaps and recommend practical, scalable improvements preferred.
- CVPM preferred, but not required.
How You’ll Grow With Us
Here, you can grow your career through access to meaningful learning opportunities, leadership programs, and continued development, including:
- Free CE and learning resources through ThriveU
- Leadership development workshops
- Career mobility across departments and teams
- Opportunities to contribute to enterprise projects and innovation initiatives
With a nationwide network of hospitals and a dynamic Home Office, you’ll have space to thrive in your career—where your growth and wellbeing are deeply valued.
Benefits – Our Care in Action
We provide benefits designed around your mental, physical, emotional, and financial wellbeing. Some key offerings include:
- Paid time off including 8 weeks of full-pay parental leave, bereavement for humans and pets, and time off for new pet adoptions
- Medical, dental, and vision insurance, plus HSA and FSA options
- Generously subsidized backup care for children, adults, and pets
- Mental health resources including therapy and coaching
- 401k with employer contribution and no waiting period
- Pet perks including free exams and discounts at all Thrive Pet Healthcare locations
- Student loan support and scholarship programs
- Continuing education with free courses and paid time off to complete
…and so much more.
Diversity, Equity, Inclusion & Belonging
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all our team members, pet parents, and pets. We strive to create a culture where everyone feels they belong, are supported, and are empowered to thrive.
Ready to Join Us? Apply Today!