Returns Processor
Description
Returns Processor
Job Summary:
Under the direction of the Returns Supervisor, the returns processor plays a critical role in maintaining operational efficiency by ensuring returned products are handled correctly, processed quickly, and routed to the appropriate channel.
Under the direction of the Returns Supervisor, the returns processor plays a critical role in maintaining operational efficiency by ensuring returned products are handled correctly, processed quickly, and routed to the appropriate channel.
Key Responsibilities:
- Receive, unload, and sort incoming returns from carriers and store locations
- Inspect returned merchandise for condition, damage, and resale eligibility
- Determine appropriate disposition including restock, repair, outlet, or discard
- Repackage and label products to meet company quality standards
- Match physical items to documentation and ensure accurate system processing
- Audit processed returns to verify accuracy, quality, and removal of customer information
- Maintain inventory accuracy through proper system updates and physical handling
- Partner with Inventory Control to resolve discrepancies and support cycle counts
- Use RF devices and warehouse systems to process, track, and move inventory
- Identify and escalate product quality issues or recurring defects
- Meet established productivity and turnaround time goals for return processing
- Maintain a clean, organized, and safe work environment
- Follow all safety policies and procedures when operating equipment
- Support continuous improvement efforts within the returns process
Qualifications & Skills:
- Strong attention to detail and ability to identify product defects or inconsistencies
- Ability to make sound decisions on product quality and disposition
- Comfortable working in a fast-paced fulfillment center environment
- Strong organizational and time management skills
- Ability to work both independently and as part of a team
- Strong computer proficiency with the ability to navigate multiple systems and applications efficiently
Education & Experience:
- High school diploma or equivalent required.
- Previous experience in a fulfillment center environment required. Returns processing experience preferred.
- Experience with RF scanners, warehouse management systems, and Microsoft Office applications (Excel, Word, Outlook) preferred.
- Experience operating material handling equipment is a plus
Shift & Pay:
- Monday to Friday
- Overtime and weekend as needed
- 8:00 am - 4:30 pm
- $18.67