Collections Call Center
Description
- Maintains appropriate systems; updates payment information.
- Inputs receivable payments within an allotted time frame.
- Generates and prints monthly customer statements and past due letters.
- Provides excellent customer service with requests regarding current and previous account balances, collection issues, processing customer refunds, reviewing and processing account adjustments, and resolving client discrepancies.
- Monitors and maintains assigned accounts to ensure calls, account adjustments, and customer reconciliations are completed in a timely manner.
- Accurately recodes all payments received to provide correct balance data.
- Maintains a high volume outbound call quota to assigned delinquent customers and responsible for reducing the number of assigned delinquencies.
- Answers inbound calls to assist with accounting inquiries, payments, and disputes.
- Reconciles customer disputes pertaining to payment of outstanding balances due.
- Communicates, interfaces, and troubleshoots with accounting department and outside vendors as needed.
- Communicates and follows up with internal call centers, supervisors, and department managers regarding customer accounts and discrepancies.
- Provides administrative support and excellent customer service to all internal and external customers such as but not limited to answering inbound telephone calls, making outbound collection calls, updating related account information, researching accounts, and inputting call notes in order to establish and maintain effective and cooperative working relationships.
- Meets defined department goals and expectations.
- Performs other related duties and projects as business needs require at direction of management.
- High School diploma or equivalent.
- Minimum one (1) year of customer service experience.
- General knowledge of accounting terminology.
- General knowledge of billing procedures and collections.
ABOUT US
ORB Innovations is a London-based startup making waves in the world of contact and combat sports. With a passion for innovation, ORB makes Smart Mouthguards that protect athletes teeth AND track their fitness, performance and wellness, providing valuable data to help them train smarter and push further... What's a Smart Mouthguard? Imagine a Fitbit, in a mouthguard!
ORB's products are the first and only of their kind, from heart-pumping beats to head-turning impacts, we've got these athletes covered with a wearable that's tailored to their sport.
Founded in 2017, ORB has spent over 5 years tirelessly working to bring this groundbreaking technology to market. Now, as ORB expands its team, join us in bringing the future of sports technology to athletes everywhere.
THE INTERVIEW PROCESS
Our process involves three stages:
- Resume Review & Short List.
- Initial Call (Depending on the role, a take home task may also be requested).
- Final Interview.
Our average process takes approximately 2-3 weeks, but we always work around your availability.
You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during your application, please contact us at [email protected].
WHAT'S IN IT FOR YOU
We're a hardware enabled sports analytics startup with an expanding passionate team, collaborating and creating extraordinary physical & digital products that have the potential to make a significant difference to our customers lives. If you love sports and technology, this is where the two meet!
There are loads of ways we help ORB-ians do the best work. We often review and enhance our benefits, but here's a brief overview of what we offer right now. If you'd like more information on any of them, just ask!
You can see a full list of employee benefits at https://orbsport.com/pages/careers.
EQUAL OPPORTUNITY STATEMENT
We are actively creating an equitable environment for every ORB-ian to thrive.
One of our priorities is to promote diversity and inclusion, ensuring that we provide ample support for all our employees to grow within the company. Embracing diversity in all its forms and fostering an inclusive environment are essential to our ethos.
As an equal opportunity employer, we consider all applicants for employment without any bias based on ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.