Logistics Support Specialist (Monday to Friday 8:00am-5:00pm)
Description
- Coordinates and onboards new carriers.
- Maintains company-wide carrier account lists. Activates online billing for carrier accounts.
- Works with carriers to troubleshoot shipping applications and service and/or delivery delays.
- Communicates feedback regarding carrier performance to carrier representative.
- Researches carrier services to evaluate and identify potential cost savings.
- Performs courier audits including but not limited to dispute and payment authorizations, invoice inaccuracies, and ensure accounts are up to date.
- Partners with appropriate departments to plan and execute carrier/shipping changes.
- Ensures company-shipping codes and shipping information on internal Company websites are accurate are up-to-date.
- Collaborates with various departments to disclose shipping updates, costs, and best practices.
- Provides trainings and educates internal company personnel on shipping processes. Ensures shipping solutions training is available and implemented companywide.
- Redesigns processes within Logistics Support to improve productivity, efficiency, and quality.
- Reconciles unallocated shipments; determines and addresses the root cause of issues.
- Assigns and updates general ledger codes for accounts.
- Administers annual renewals of postage accounts. Processes and approves payment.
- Updates appropriate forms and templates with new account information.
- Troubleshoots packages and shipments.
- Collaborates with Environmental Health and Safety (EHS) for a lab contingency plan. Supports the company's business continuity program.
- Administers and maintains business rules within the Transportation Management System (TMS).
- Works with appropriate personnel to support development and integration of shipping solutions into company software and applications.
- Works with IT department and external logistics management group (LMG) to coordinate projects and create reports. Compiles data for reports and analysis from internal and third-party software.
- Works with all leads in labs regarding shipping solutions and needs.
- Develops audit strategy to reduce errors when shipping a package.
- Assists in the setup of new accounts on café systems.
- Builds rapport and develops relationships with internal departments, external vendors, and offsite labs.
- Performs package testing to support packaging changes.
- Serves as backup to support team members with warehouse, driving, freight schedules, quotes, and fulfillment as needed.
- Provides support for remote locations as needed.
- Performs other related duties and projects as business needs require at direction of management.
- High school diploma or equivalent preferred.
- Bachelor’s degree in related field preferred.
- Minimum two (2) years of experience working in a high-volume shipping/fulfillment role required.
- Minimum two (2) years of experience working for a major transportation or logistics carrier, a plus.
- Minimum two (2) years of customer service experience, a plus.
- Experience with transportation administration and billing, plus.
- Experience with international shipping, a plus.
- Industry recognized supply chain management certification, a plus.
Pay Range: $20.46-$27.28/hr
ABOUT US
ORB Innovations is a London-based startup making waves in the world of contact and combat sports. With a passion for innovation, ORB makes Smart Mouthguards that protect athletes teeth AND track their fitness, performance and wellness, providing valuable data to help them train smarter and push further... What's a Smart Mouthguard? Imagine a Fitbit, in a mouthguard!
ORB's products are the first and only of their kind, from heart-pumping beats to head-turning impacts, we've got these athletes covered with a wearable that's tailored to their sport.
Founded in 2017, ORB has spent over 5 years tirelessly working to bring this groundbreaking technology to market. Now, as ORB expands its team, join us in bringing the future of sports technology to athletes everywhere.
THE INTERVIEW PROCESS
Our process involves three stages:
- Resume Review & Short List.
- Initial Call (Depending on the role, a take home task may also be requested).
- Final Interview.
Our average process takes approximately 2-3 weeks, but we always work around your availability.
You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during your application, please contact us at [email protected].
WHAT'S IN IT FOR YOU
We're a hardware enabled sports analytics startup with an expanding passionate team, collaborating and creating extraordinary physical & digital products that have the potential to make a significant difference to our customers lives. If you love sports and technology, this is where the two meet!
There are loads of ways we help ORB-ians do the best work. We often review and enhance our benefits, but here's a brief overview of what we offer right now. If you'd like more information on any of them, just ask!
You can see a full list of employee benefits at https://orbsport.com/pages/careers.
EQUAL OPPORTUNITY STATEMENT
We are actively creating an equitable environment for every ORB-ian to thrive.
One of our priorities is to promote diversity and inclusion, ensuring that we provide ample support for all our employees to grow within the company. Embracing diversity in all its forms and fostering an inclusive environment are essential to our ethos.
As an equal opportunity employer, we consider all applicants for employment without any bias based on ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.