Account Manager - Regional Operations (OC/IE/LA)
Description
- Interacts with and provides support to existing customers primarily by phone to increase sales of company products.
- Acts as primary liaison between customers and the company; maintains positive client relations and ensures customer needs are met in a manner that is sustainable and beneficial.
- Drives adoption and usage of Company products.
- Drives course registrations to Company events.
- Cultivates and builds continuing relationship and customer experience with client by following up and ensuring all concerns are addressed and needs are met.
- Analyzes choices of customers’ designated services and purchase history to suggest suitable products.
- Upsells and cross-sells compatible products to customers; demonstrates how certain products can enhance customer’s current success.
- Educates Customers on production information including function, specifications, purpose, and product design developments.
- Manages and responds to customer concerns and problems.
- Identifies and utilizes best practices to achieve sales results.
- Attains sales deals and achieves high levels of customer satisfaction.
- Develops and maintains contacts within industry to provide information and remain abreast of competitors’ activities.
- Creates and confidently delivers sales pitch that highlights the superiority of the company’s products and builds brand awareness.
- Maintains initiative to discover and attract new business in a manner that is professional, efficient, and honest.
- Sponsors seminars and continuing education programs as well as provides studies and product information to customers as necessary.
- Arranges and provides shipment and demonstration of products by sales personnel.
- Performs other related duties and projects as business needs require at the direction of management.
- Bachelor’s degree preferred.
- Minimum of three (3) years of experience in sales.
- Minimum of two (2) years of customer service experience.
- Previous experience in the dental industry or medical device industry a plus.
- Frequent travel is required
Pay Range: $43,680-$56,160/yr. + incentive plan
ABOUT US
ORB Innovations is a London-based startup making waves in the world of contact and combat sports. With a passion for innovation, ORB makes Smart Mouthguards that protect athletes teeth AND track their fitness, performance and wellness, providing valuable data to help them train smarter and push further... What's a Smart Mouthguard? Imagine a Fitbit, in a mouthguard!
ORB's products are the first and only of their kind, from heart-pumping beats to head-turning impacts, we've got these athletes covered with a wearable that's tailored to their sport.
Founded in 2017, ORB has spent over 5 years tirelessly working to bring this groundbreaking technology to market. Now, as ORB expands its team, join us in bringing the future of sports technology to athletes everywhere.
THE INTERVIEW PROCESS
Our process involves three stages:
- Resume Review & Short List.
- Initial Call (Depending on the role, a take home task may also be requested).
- Final Interview.
Our average process takes approximately 2-3 weeks, but we always work around your availability.
You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during your application, please contact us at [email protected].
WHAT'S IN IT FOR YOU
We're a hardware enabled sports analytics startup with an expanding passionate team, collaborating and creating extraordinary physical & digital products that have the potential to make a significant difference to our customers lives. If you love sports and technology, this is where the two meet!
There are loads of ways we help ORB-ians do the best work. We often review and enhance our benefits, but here's a brief overview of what we offer right now. If you'd like more information on any of them, just ask!
You can see a full list of employee benefits at https://orbsport.com/pages/careers.
EQUAL OPPORTUNITY STATEMENT
We are actively creating an equitable environment for every ORB-ian to thrive.
One of our priorities is to promote diversity and inclusion, ensuring that we provide ample support for all our employees to grow within the company. Embracing diversity in all its forms and fostering an inclusive environment are essential to our ethos.
As an equal opportunity employer, we consider all applicants for employment without any bias based on ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.