Systems Engineer, Sr. - ServiceNow
Description
- Serves as a subject matter resource (SMR) on ServiceNow ITSM, Hardware Asset Management (HAM), Software Asset Management (SAM), ITOM, CMDB, and related systems; providing necessary support for all process initiatives and cross functioning systems.
- Architects, develops, integrates, and implements ServiceNow solutions.
- Writes custom scripting and integrates 3rd party software with applications such as Workday and Dynamics 365.
- Develops and modifies ServiceNow workflows, forms, lists, business rules, UI components.
- Owns and develops custom integrations of ServiceNow HAM with Microsoft Endpoint Configuration Manager.
- Designs, codes, debug, documents, deploys and maintains solutions in a highly efficient and effective manner
- Creates and configures workflow administration, reports, and data imports.
- Creates, maintains, and enhances reports, dashboards, homepages, and custom views.
- Performs data load, mapping, and transforming of dashboards, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports.
- Assesses new releases and provide direction regarding adoption of new features.
- Coordinates application and platform upgrades.
- Monitors the health, usage, and overall compliance of ServiceNow and its applications.
- Partners with ServiceNow, Inc. to understand the product roadmap that will inform the strategic implementation roadmap at Glidewell.
- Collaborates with service, infrastructure, and support teams to ensure adequate delivery on their objectives
- Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
- Collaborates with Product Owners, stakeholders, Engineering teams to understand, estimate, prioritize and implement solutions.
- Participates in establishing coding standards to support consistency.
- Reviews and applies requirements from external and internal team and align into ServiceNow development.
- Configures out of the box workflows and create/maintain custom workflows.
- Facilitates cross discipline awareness including cross training and engagement in processes, gather service-related data, create dashboards and participate in performance improvement initiatives.
- Develops work instructions to ensure that activities are properly documented.
- Develops user friendly catalog items with experience writing workflows.
- Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
- Schedules, installs, and tests system software upgrade; executes platform upgrades on an as needed basis.
- Escalates and works with ServiceNow, Inc. for complex issues out outages.
- Identifies critical metrics and develops ad-hoc system reports.
- Translates data into meaningful formats and presents to IT leadership.
- Performs other related duties and projects as business needs require at direction of management.
- Bachelor’s Degree in Information Technology or relevant field, required; or additional working experience in lieu.
- Experience with SAM Pro, required
- Minimum four (4) years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization, required.
- ServiceNow architecture and implementation experience, required.
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required
- ITIL v3 Foundations Certification, a plus.
Pay Range: $106,000.00 - 150,000.00/yr
ABOUT US
ORB Innovations is a London-based startup making waves in the world of contact and combat sports. With a passion for innovation, ORB makes Smart Mouthguards that protect athletes teeth AND track their fitness, performance and wellness, providing valuable data to help them train smarter and push further... What's a Smart Mouthguard? Imagine a Fitbit, in a mouthguard!
ORB's products are the first and only of their kind, from heart-pumping beats to head-turning impacts, we've got these athletes covered with a wearable that's tailored to their sport.
Founded in 2017, ORB has spent over 5 years tirelessly working to bring this groundbreaking technology to market. Now, as ORB expands its team, join us in bringing the future of sports technology to athletes everywhere.
THE INTERVIEW PROCESS
Our process involves three stages:
- Resume Review & Short List.
- Initial Call (Depending on the role, a take home task may also be requested).
- Final Interview.
Our average process takes approximately 2-3 weeks, but we always work around your availability.
You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during your application, please contact us at [email protected].
WHAT'S IN IT FOR YOU
We're a hardware enabled sports analytics startup with an expanding passionate team, collaborating and creating extraordinary physical & digital products that have the potential to make a significant difference to our customers lives. If you love sports and technology, this is where the two meet!
There are loads of ways we help ORB-ians do the best work. We often review and enhance our benefits, but here's a brief overview of what we offer right now. If you'd like more information on any of them, just ask!
You can see a full list of employee benefits at https://orbsport.com/pages/careers.
EQUAL OPPORTUNITY STATEMENT
We are actively creating an equitable environment for every ORB-ian to thrive.
One of our priorities is to promote diversity and inclusion, ensuring that we provide ample support for all our employees to grow within the company. Embracing diversity in all its forms and fostering an inclusive environment are essential to our ethos.
As an equal opportunity employer, we consider all applicants for employment without any bias based on ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.