footprint Solutions Careers

Footprint Solutions is seeking a highly user-focused Desktop Support Administrator to serve as the first point of contact for technical support across corporate and field users. This role is responsible for delivering high-quality Tier 1 and Tier 2 end-user support while helping modernize endpoint management, device security, and collaboration platforms.

The ideal candidate combines strong technical troubleshooting skills with excellent communication abilities and a service-oriented mindset. This position plays a critical role in maintaining productivity, security posture, and user satisfaction across a hybrid workforce environment.

 

• Serve as frontline technical support for corporate and field employees via in-person, phone, Teams, and remote support tools

• Troubleshoot and resolve hardware, software, and application issues including laptops, desktops, mobile devices, printers, and peripherals

• Provide Tier 1 and Tier 2 support for Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online

• Document incidents, service requests, and resolutions within IT service management systems

 

• Image, configure, deploy, and maintain Windows laptops and mobile devices

• Support MDM platforms (Manage Engine/Apple Business) for device compliance, security enforcement, and remote management

• Perform OS upgrades, patching, driver updates, and lifecycle replacements

• Maintain asset inventory and endpoint lifecycle documentation

 

• Install, maintain, and troubleshoot printers, scanners, docking stations, and conference room technology

• Perform preventative maintenance on endpoint equipment

• Coordinate vendor repairs and warranty replacements

 

• Assist users with LAN/Wi-Fi/VPN connectivity issues

• Perform basic network troubleshooting and escalation to infrastructure teams when required

• Support secure remote access solutions and MFA authentication workflows

 

• Identify trends in recurring issues and recommend improvements

• Assist with endpoint standardization and deployment automation initiatives

• Stay current with emerging workplace technology and security best practices

• Participating in IT documentation development and knowledge base maintenance

 

• 3+ years’ experience in enterprise desktop support, helpdesk, or end-user computing roles

• Experience supporting Windows Environments and Microsoft 365 ecosystems

• Prior experience supporting remote and hybrid workforce environments Technical Skills

 

• Windows 10/11 administration and troubleshooting

• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

• Active Directory and Azure Entra ID (user and device management)

• Endpoint imaging and deployment tools

 

• MDM platforms

• DUO MFA Software

• Mobile device support (iOS, Android)

• Endpoint security awareness (EDR concepts, device compliance) Support Tools

• Remote support platforms (AnyDesk, Endpoint Central…etc.)

• Ticketing systems (ServiceDesk Plus or similar)

 

• Microsoft Desktop Administrator or similar certification

• CompTIA A+, Network+, or Security+

• Experience supporting Zero Trust, MFA, and Conditional Access policies

• Some familiarity with legacy operating systems

• Experience supporting remote-based or distributed workforce environments

 

• Strong customer service mindset with professional communication skills

• Excellent troubleshooting and analytical abilities

• Ability to prioritize workload in fast-paced environments

• Strong documentation and organizational skills

• Ability to work independently and collaboratively

• High attention to detail and accountability

 

• Consistently sit or stand as needed to utilize a laptop, keyboard, mouse, monitor(s), etc.

• Ability to lift and transport equipment up to 30 pounds (rarely)

• Consistent ability to communicate information and ideas so others will understand. Ability to observe at close range (within a few feet of the observer.)

• Occasionally move about inside the Lisle Corporate Office.

• Ability to physically perform work at the Lisle Corporate Office as needed

• Ability to perform essential duties and responsibilities of the job with or without reasonable accommodation.

 

• Office Environment – hybrid, currently one day per week in the Lisle Corporate Office with remaining workweek remote (i.e. home.)

• Work Schedule – expectation of 40 hours per workweek (Monday through Friday) with additional work as needed.

• Business Casual, Casual, Comfortable working environment.

• Occasional after-hours support during deployments or critical incidents

 

• Competitive salary (range commensurate with experience $65,000/yr - $75,000/yr

• Mentorship culture, collaboration, innovation-driven environment

• Full time (40 plus hours per week), additional as reasonably required

• Benefits: Medical, Dental, Vision, Life/AD&D, short- and long-term disability insurance, FSA (qualified health and dependent care) effective first of the month after 30 days of employment

• Employee Assistance Program – free and confidential

• 401k – for new employees, eligible after 12 months of employment, must be at least 21 years of age, employer match 100% on first three percent of employee contributions and additional 50% up to next two percent of employee contributions

• Vacation: for new employees to accrue ten (10) hours of time per month

• Floating Holidays (i.e. personal days) – sixteen (16) hours of time per calendar year (prorated for this year)

• Illinois Paid Leave for All Workers paid time off – forty-eight (48) hours per calendar year (prorated for this year)

• Eight (8) Company paid holidays per calendar year