Descripción del puesto

Call Center project support

CRM/Call center Milano, Lombardia


Descripción

Who we are 

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 17,000 professionals every day in a network of 11,000 points of sale / service centers / affiliates, give back the joy of hearing, feeling and living to thousands of people across the world. 

In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career. 

Take an internship opportunity at Amplifon and start your career in an international and inspiring environment. If you’re game for rolling up your sleeves and playing a hands-on role in a dynamic, fast-paced environment please read on! 

  

Who we are looking for 

The candidate will join the Global CRM Call Center team in the Marketing department and will report to the Global Call Center Director.  

The Call Center project support will be actively involved in: 

  • Managing external partners (outsourcers) and internal stakeholders (e.g. supporting functions) 
  • Preparing internal meetings, presentations and events 
  • Control and monitoring KPIs related to the CC performances and processes, in all the Amplifon countries

What you'll need 

You’re the right person if you: 

  • have a background in Management, Economics, Marketing or related fields 
  • speak English fluently and would like to work with multicultural teams 
  • are highly structured and accountable – project managements skills are required 
  • are good in data analysis and in capturing insights
  • possess an excellent command of Microsoft Office (Power point and excel) 
  • possess critical thinking, a clear and open communication, relational and team building skill 
  • are proactive, autonomous and able to handle complexity in a challenging and demanding context