Cloud Apps Administrator

Information Technology Ho Chi Minh City, Viet Nam


Description

Invent the future with us. 
Recognized by Fast Company’s 2023 100 Best Workplaces for Innovators List, Ampere is a semiconductor design company for a new era, leading the future of computing with an innovative approach to CPU design focused on high-performance, energy efficient, sustainable cloud computing.
By providing a new level of predictable performance, efficiency, and sustainability Ampere is working with leading cloud suppliers and a growing partner ecosystem to deliver cloud instances, servers and embedded/edge products that can handle the compute demands of today and tomorrow.
Join us at Ampere and work alongside a passionate and growing team — we’d love to have you apply!
About the role:
  • The IT Cloud Applications Administrator will be responsible for managing and securing all endpoint devices within the organization. This role requires expertise in Mobile Device Management (MDM) solutions such as Intune, Kandji, and Jamf, as well as a deep understanding of Windows OS (Windows 10 & 11), macOS, along with security best practices, including CIS Benchmarks and patch management. The ideal candidate will self-motivated, organized and have a proactive approach to identifying and mitigating security risks while ensuring optimal performance and compliance of endpoint devices.
  • Being an IT Cloud Applications Administrator at Ampere® is interesting, challenging, and will expand your professional breadth. You will have the chance to work in Cloud environments and Global Infrastructure systems and learn how to build and deploy highly scalable Cloud environments to allow for infinite growth. The experience at Ampere® that you will possess will be valuable for your career path.
What you’ll achieve:
  • MDM Administration:
    • Configure, deploy, and manage endpoint devices using MDM solutions like Intune, Kandji, or Jamf.
    • Develop and implement policies and profiles for device management, security, and compliance.
  • Security and Compliance:
    • Implement and maintain security configurations in line with CIS Benchmarks.
    • Conduct regular security assessments and audits of endpoint devices.
  • Patch Management:
    • Coordinate with relevant teams to develop and execute patch management strategies for all endpoint devices.
    • Monitor and report on patch compliance and effectiveness.
  • Endpoint Support:
    • Provide technical support and troubleshooting for endpoint-related issues.
    • Collaborate with the IT support team to maintain documentation of configurations, processes, and procedures while working to resolve complex problems.
  • Troubleshooting:
    • Ensure installed software and agents are configured correctly and comply with each other.
    • Diagnose and resolve conflicts between different software and security agents.
  • Continuous Improvement:
    • Stay updated with the latest trends and advancements in endpoint management and security.
    • Recommend and implement improvements to enhance the security and performance of endpoint devices.
About you:
  • 3+ years of System/Cloud Administration experience with MDM solutions like Intune, Kandji, and Jamf. 
  • Deep knowledge of Windows OS (Windows 10 & 11), macOS, and security frameworks including CIS Benchmarks 
  • Strong problem-solving skills, attention to detail, and excellent communication and interpersonal abilities. 
  • Relevant certifications (e.g., Microsoft Certified: Jamf Certified Associate, CISSP) and CompTIA certifications preferred. 
  • Experience with scripting and automation (e.g., PowerShell, Bash, Python) and knowledge of network security and endpoint protection solutions; familiarity with Linux OS is a bonus.  
  • Preferred Skills: 
    • Experience with scripting and automation (e.g. PowerShell, Bash, Python)
    • Knowledge of network security and endpoint protection solutions
    • Familiarity with ITIL practices and service management
    • Knowledge of Linux OS is a bonus 
  • Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 
What we’ll offer:
At Ampere we believe in taking care of our employees and providing a competitive total rewards package that includes base pay, bonus, equity, and comprehensive benefits. We offer an annual bonus program tied to internal company goals and annual meritocratic equity awards that enable our employees to participate in the success of the company.
Benefits highlights include:
  • Premium healthcare, personal accident, and fully paid social insurance scheme as well as annual health check, so that you can feel secure in your health and financial future.
  • Generous paid time off policy so that you can embrace a healthy work-life balance.
  • Daily catered lunch, a variety of snacks, energizing coffee or tea, and refreshing drinks to keep you fueled and focused throughout the day.
 And there is much more than compensation and benefits. At Ampere, we foster an inclusive culture that empowers our employees to do more and grow more.  We are passionate about inventing industry leading cloud-native designs that contribute to a more sustainable future. We are excited to share more about our career opportunities with you through the interview process.