Security Incident Management Specialist
Splunk Safety and Security are charged with safeguarding our people, business operations, brand, and assets by delivering trusted, creative and scalable programs. We are seeking a Global Security Coordination Center (GSCC) Incident Management Specialist II to accomplish this goal. This position will work with the Global Security Coordination Center Manager. The GSCC Operator is responsible for providing support in the area of Security;proactively supervising equipment to identify and remediate potential cybersecurity threats; 24/7/365 detection and response capabilities; Emergency monitoring; Global Threat Management, Incident Response, CCTV monitoring, and assisting in all general intake responsibilities. This role will support multiple business units within Splunk.
Responsibilities:
- Analyze threats and vulnerabilities, review log data, and protect critical systems against cyber incidents
- Document security incident investigation reports to provide situational awareness and communicate risks to management
- Assist in detailing and updating security-related data accurately into a central security data management system
- Assists in the planning and execution of risk assessment projects
- Strengthen procedures and processes by standardizing and improving risk management
- Supervise global and domestic threat intelligence and provide real-time alerting to various security teams
- Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services
- Process and maintain a wide variety of files, logs, reports, and forms
- Analyze information using multiple external sources to identify and prevent potential threats or risks affecting the company's life, property, and assets
- Supervise and adhere to internal operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of client assets and personnel
- Resolve threats in collaboration with GSS
- Serve as a point of escalation and provide assistance to the Incident Management Intake Operator*
Additional responsibilities:
- The GSCC is the main contact for employees, customers, contractors, and vendors for safety and security-related issues and inquiries.
- Monitoring and escalation of alarms received from access control and video surveillance management systems
- Dispatching field personnel in response to alarms, emergencies, and calls for service; alerting emergency services as needed
- Ensuring the timely communication of all major and minor events; advising the appropriate response resources as directed by procedure
- General work orders and maintenance requests according to the GSCC process
- Conducts routine audits of readers, cameras, and other related equipment
- Accurately detail intake reports by meeting procedure standards
- Provide employees with assistance and share standard processes/links as deemed vital.
- Have an understanding of physical access control, security risks, and the different elements that makeup risk.
Requirements:
- Competence with Google Suite and other security systems tools
- Adapts quickly and excels in dynamic situations
- Minimum 2-3 years of demonstrated experience in a security role, preferably in a security operations/command center
- Outstanding customer service skills to deal with both internal and external customers
- Provides clear and concise communication
- Ability to lead multiple tasks and prioritize in a fast-paced environment
- Ability to handle emergency situations in a calm and level-headed manner
- Ability to work independently and as part of a team
- Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
This is a test line.
About Splunk
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
SF Only
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Non SF
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to [email protected]. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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