Senior Manager, Splunk Security CoE Operations
Role:
The Senior Manager, Splunk Security COE Operations reports to the Senior Director of Global Security Operations. The role is based in Hyderabad, India. In this role, you will be responsible for leading a team of operations engineers responsible for supporting a world-class deployment of Splunk products. You will have a deep understanding of Information Security principles coupled with the expertise in building and leading an operational team supporting Splunk products. We are a hardworking team who has fun, enjoys a good laugh but above all else thinks security first.
Responsibilities:
- Lead day-to-day operations of the Splunk Security COE Operations team to drive prioritization of initiatives, develop robust processes that support service transition and service operations, and embody the spirit of continuous operational improvement
- Engage with other teams to ensure operational services are working as intended
- Manage a geographically dispersed team to deliver services within published service level goals
- Measure, supervise and improve operational metrics and key performance indicators to ensure efficient service health
- Develop intimate familiarity with the service offering to drive service improvement initiatives across the team
- Drive implementation of innovative Splunk products to improve Splunk's security and operational posture
- Showcase what a world-class Splunk offering is to our customers and enable the sharing of best practices with them
- Build bridges with product management teams to influence product roadmaps that bring real-world needs to reality
- Provide mentorship and career development for the team by integrating quality and continuous personal development into everything we do
- Ensure that all documents, workflows, and processes remain accurate and up-to-date
Requirements:
- At least 5 years managing a Splunk operations, security engineering, or similar team
- Advanced experience with Splunk, Splunk SOAR and other Splunk products
- Ability to build and interpret Splunk Processing Language (SPL) fluidly
- You can lead people to think critically by guiding them without doing the work for them
- You possess a demonstrated ability to speak with people with varying knowledge of Splunk concepts
- Demonstrable expertise in ITIL Service Management principles
- Capability to look at a process to find opportunities for cycle-time reduction
- Ability to multitask, prioritize and take-charge
- Ability and desire to think outside of the box for creative solutions to problems with the moxie to follow-through
- Excellent interpersonal skills and ability to see things through the customer’s eyes
- Tremendous attention to detail.
We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
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About Splunk
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
SF Only
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Non SF
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to [email protected]. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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