Manager, Quoting Support & Operations
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
In this leadership role, you’ll be responsible for managing a team of 10 Quoting Support Analysts in Splunk’s India office location. You and your team will work closely with the Sales Operations, Order Management, and technical IT teams to provide support to sellers and sales leadership throughout the entire quoting process. The ideal candidate will be an experienced people leader, who can mentor and develop a team of people in achieving their goals and objectives in a fast-paced high growth environment.
Primary Responsibilities
- Ensure that your team is administering the end to end selling process process, from account data management, to providing overall first-line opportunity and quoting support for sales representatives.
- Work in partnership with GTM Ops leadership to further scale the team to be able to offer global support to our entire sales force.
- Build, train, and develop the team to provide world-class sales support services.
- Manage operational performance/business productivity for the sales support team in the India office location, with team members working different shifts to provide coverage around the globe.
- Build strong relationships with cross-functional stakeholders to maintain alignment and drive operational excellence - primarily with sales, renewals, and GTM Operations teams.
- Establish an escalation path for the sales support teams with a cross-functional group of stakeholders - finance, sales, and sales operations.
- Identify opportunities for efficiency and improvement of processes and partnering with IT and other stakeholders to execute on those.
- Develop and maintain reports, dashboards and presentations on the productivity of the quoting support teams, such as tracking to SLAs and KPIs.
Requirements / Qualifications
- Bachelor's degree, MBA or equivalent work experience or equivalent practical experience.
- 10 to 12 years of experience in business operations, sales support operations, or similar operations management business role supporting a high-growth SaaS/Cloud environment
- Experience with Salesforce, Salesforce CPQ, or similar CRM and CPQ platforms
- Experience as a decision maker where you were accountable to deliver outcomes that could be easily evaluated.
- Ability to work with senior leadership across various geographies and functions
- A detail-oriented person who enjoys working in a fast-paced, collaborative, and high-growth environment
- Excellent oral & written communication skills
- A proven people leader with a positive attitude and influencing skills that is able to build and organize large teams of people to work cooperatively and effectively
- A track record of success in operations management
- Excellent time management and multitasking skills to handle a multitude of disparate responsibilities with an action-oriented mindset
- Expect working in different time zones, shift work is required .
We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
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About Splunk
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
SF Only
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Non SF
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to [email protected]. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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