SRE, Service Engineer (REMOTE US)
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
The Cloud organization at Splunk focuses on building and maintaining robust and resilient platform solutions for SaaS hosting of Splunk’s enterprise software. Our main technologies are Cloud Infrastructure based, focusing on puppet and terraform.
It is the responsibility of the TechOps team to monitor and resolve issues that affect the availability and performance of Splunk for our cloud customers 24/7. As the authority on our customer’s experience. The TechOps team provides a backstop for all staff on any questions or issues that arise during their shift related to their technical area of expertise. The TechOps engineers lead their respective queue and ensure all requests coming into that queue are addressed in a timely manner.
Qualifications
- Experience monitoring and troubleshooting Splunk environments..
- Experience in administering or architecting distributed Splunk environments.
- Experience with the development and deployment of a hosted cloud environment, preferably AWS.
- Experience with Python, Golang or Shell for scripting, and Git or similar version control systems.
- Experience supporting customer facing SaaS infrastructure or similar cloud related services.
- Have an understanding of Systems programming (network stack, file system, OS services) and networking (L2 vs. L3, network architecture, VLANs, etc)
- Knowledge of standard methodologies related to security, performance, and disaster recovery.
- Have knowledge of the Linux Operating System
Responsibilities
4 x 10 shifts: Sunday - Wednesday or Wednesday - Saturday / Nights, weekends and swing-shift.
We are looking for a TechOps Engineer to help maintain, contribute to, and improve the next generation of our large scale Cloud offering. You will be working with providers and supporting the infrastructure that powers Splunk’s cloud offering.
- Provide technical support for the Splunk Cloud fleet
- Perform impact assessments and problem solving according to established procedures
- Document issues, remediation steps, and help with follow up problem management
- Lead support cases and also ensures queue management
- Lead hierarchical and functional requests. Communicate with TechOps engineers as well as business partners around Cloud through email, chat, and in person.
- Assist other TechOps engineers on your shift on complex tasks
- Represent the TechOps team in meetings/process changes and make recommendations on new procedures/ processes
- Use the internal tools to restore normal service operations as quickly as possible to minimize the impact to business operations during escalated incidents
- Lead by example and drive the core values of the company
- Always ensure a quality customer experience
- You love large complex systems. Experience in working on distributed systems or a passion for finding edge cases that appear at scale. You're interested in how to bring something from a small one off task to how to implement it across several thousand machines at once
- “Can this process be automated?” is a question you constantly ask yourself
- Data drives your decisions and excites you - you make decisions based on numbers rather than assumptions. If an issue arises, you strive to be alerted before our customers notice.
- Ability to work nights, weekends, and swing shifts.
- This is a FULLY REMOTE, US-based position. We encourage applicants anywhere in the US! You must be a US Citizen working on US soil to be considered. Candidates must be able to support FedRAMP High.
What We Provide
- Opportunities to develop and grow as an engineer. We are always expanding into new areas, working with cross-collaborative teams, and exploring new technologies.
- A team of awesome, capable and dedicated peers, all the way from engineering to product management and customer support.
- Breadth and depth. You are interested in working in an area that dynamically scales to meet the needs. You want to go deep into optimizing how we automate every manual process and tedious task we encounter.
- Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe that mentors help both sides of the equation.
- A stable, collaborative, and supportive work environment. Honesty and collaboration are values we see as a core of our team identity. We understand the value in open communication—working together to get things done, and to adapt to the changing needs of the team and individuals. This is reflected in both our internal communications and also in how we interact with our customers.
- Balance. We're not expecting people to work 12-hour days. We want you to be successful outside of work too and welcome work-from-home days. We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate a positive environment.
- Fun! Work doesn’t have to always be about working. We organize frequent team lunches and other optional team building events to help you get to know other members in a more relaxed environment.
Requirements
- Requires a minimum of 2 years of related experience with a technical Bachelor’s degree; or equivalent practical experience
Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $107,200.00 - 147,400.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $96,000.00 - 132,000.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $80,000.00 - 110,000.00 per year
This is a test line.
About Splunk
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
SF Only
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Non SF
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to [email protected]. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
To check on your application click here.