Executive IT Support & Events Specialist (onsite)
Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun, and most importantly, to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Role:
The Executive IT Support & Events Specialist, reporting to the Senior Manager of Executive and Event Support within the IT organization, is a role that provides white-glove technical, meeting and event support to our executive customers. This in-office position is based in San Jose, CA. You are an expert that drives issue resolutions with strong customer focus to enable a seamless experience for our executive customers on a day-to-day basis, as well as at high-profile events.
Outstanding communication, problem-solving skills, and the ability to adjust and excel with changing priorities. You will use your experience to provide a pleasant customer support experience that values executives' time and provides the right solutions at the right time to exceed expectations.
You will need to be a self-starter that can take ownership, prioritize, and handle various tasks simultaneously while maintaining a positive demeanor. In addition, strong verbal communication and written documentation skills are a must for this role for promoting ideas throughout the business to both technical and non-technical partners.
Responsibilities:
- Provide onsite and remote white-glove IT support for senior leadership and their administrative assistants
- Drive a seamless and amazing onboarding experience for our new executives
- Provide break-fix support as issues are discovered and resolve in a timely manner
- Identify the root cause of issues and document the root cause
- Consistently meet or exceed our defined SLA expectations
- Create knowledge articles and videos to enable the team and customers with technology
- Flexible working hours to support early morning and late evening coverage, as well as occasional weekends and holidays
- Provide event support during executive meetings and smaller meetings in event spaces
- Communicate with a customer-first approach both verbally and in written form with our executive customers
- Provide basic home network troubleshooting, audio/visual, and workstation setup
- Assist with projects as assigned
- Travel up to 25% between Splunk offices and offsite event locations
Requirements:
- 2+ years of demonstrated ability with Mac and PC technical support
- 2+ years of demonstrated ability using ServiceNow, Google Workspace, Microsoft Office, Slack, and Zoom
- 2+ years of demonstrated ability solving mobile devices, printers, and corporate network issues
- 3+ years supporting executive-level customers in corporate environments
- 3+ years providing technical support at corporate events
- Experience with high-priority escalations and high-pressure situations
- Demonstrated experience paying attention to details
- Demonstrated experience with clear and concise verbal and written communication
- Ability to take ownership to deliver outstanding customer experiences
Preferred Knowledge and Experience:
- Experience supporting a distributed team is a plus
- Planning and supporting production style events
- Use of Stream Deck, TriCaster or similar hardware/software
Education:
- Bachelor's degree in a technical field or equivalent technical industry work experience
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation, and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $50.00 - 68.75 per hour
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $45.38 - 62.40 per hour
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $40.77 - 56.06 per hour
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About Splunk
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
SF Only
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Non SF
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to [email protected]. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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