Hungry. Humble. Honest.

Our values form the foundation of who we are and how we operate every day around the world. They show up in our ambition to achieve our dreams, our courage to do what matters, and our tenacity to keep customers happy. At Nutanix, we prize those unique individuals who demonstrate empathy, respect differences, and appreciate others. If you’re authentic, credible and transparent—someone who walks your talk and thrives on collaboration—we want you to join our team!

Be a part of building a company that is truly leading an IT revolution. We make infrastructure invisible, elevating IT to focus on the applications and services that power their business. Led by Dheeraj Pandey, one of CRN’s “Top 25 Innovators of 2016,” Nutanix welcomes big thinkers and budding entrepreneurs, those who are unafraid to take on seemingly impossible challenges and interested in learning how to build a business along the way.

Nutanix employees enjoy some amazing benefits and perks: healthcare, employee events, world renowned speakers, training and development, and much more. See what life is like at Nutanix by following us on Twitter: @NutanixCareers and Instagram: @Nutanix

• お客様環境にて発生している技術的問題のトラブルシューティング、デバッグ、解析、ブレイクフィックス（Break - fix）
• お客様環境の健全性の診断や分析結果の共有
• お客様の声と実際のユースケースに基づいて、開発エンジニアリングチームへ製品・プロセス向上のためのフィードバックを実施
• ナレッジベース（Knowledge Base） 、 FAQ ドキュメントの作成・更新
• 習得した知識、経験をチーム内に共有
• 新機能のテスト、ツール開発等による製品の利便性の向上
• テクノロジーパートナー（VMware, Citrix , Microsoftなど）と協力して問題を解決し、エコシステムの改善を推進
• 営業時間内の勤務およびローテーションにて営業時間外の待機

• 自身の経験や実績にとらわれず、最先端技術を積極的に取り入れて成長し続ける意志をお持ちの方
• コミュニケーション、チームワークを大切にし、社内外のステークホルダーの期待に答えることができる方
• 顧客の真の課題を見抜き解決することの重要性を理解している方
• 日本語が流暢であること（読み書き、会話含む）
• 就労ビザをお持ちの方

• クラウド製品、サーバーOS(Linux/Unix, Windows)、ネットワーク、ストレージ、データベース、仮想化製品どれか1つ以上においてのテクニカルサポートの提供、運⽤もしくは導⼊経験
•  読み書きができる英語⼒(マニュアルやKB参照、開発エンジニアとのやり取り等に必要)

• Troubleshoot, debug and diagnose customer issues encountered in the field.
• Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
• Provide analysis of our existing customer base to avoid and minimize risks in the field.
• Define and drive changes to our product with our development engineering team based on feedback from customers and field implementations.
• Work with technology partners (ie.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
• Develop and contribute to internal and external knowledge bases.
• Provide support on weekdays and also off hours on an as needed and scheduled rotational basis
• Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack.

• We work as one team. We are working with Sale/SE/TAM/Consulting to deliver world-class support. 
• We are silent heroes. We always quietly solve our customers' problems and support their business every day. However, in reality, we are a cheerful team that actively engages in discussions both inside and outside the team. 

-- Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].