Senior Director of Subscription Account Management - APJ (Location: Sydney OR Singapore)
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Nutanix is building a world class Subscription Account Management organization, and we are looking for a Sr. Director of Subscription Account Management who will be instrumental in leading our renewal motion for our APJ team. This hybrid role will be based in our state-of-the-art office in either Singapore or Sydney – where innovation, collaboration, and bold thinking happens in our vibrant tech hubs. The ideal candidate is passionate about serving customers and has a proven track-record of leading high-performance, metrics driven teams.
About the Team
Nutanix APJ Subscription Account Management team is responsible for accelerating revenue growth. This team is exposed to supporting functions like sales, marketing, channel and support within the organization as well as Nutanix customers, partners, distributors and alliances. This team of 50+ Subscription Account Management team members is dispersed over the different hubs in APJ. The teams’ unique vibe comes from the constant creativity, innovation and focus on how we can better serve our customers every time.
Your Role
- Lead the APJ Subscription Account Management team, fostering a culture of excellence and collaboration while driving customer success initiatives.
- Develop and implement scalable strategies and processes that deliver a best-in-class customer experience, focusing on product adoption and renewal efficiencies.
- Exceed annual performance metrics, including adoption rates, renewal bookings, and overall customer satisfaction.
- Recruit, coach, and retain top talent, building a high-performing team that thrives in a metrics-driven environment.
- Collaborate cross-functionally with Sales, Product, and Marketing teams to refine customer segmentation and enhance customer experience programs.
- Establish actionable KPIs for team performance, conducting regular updates and forecasts to ensure alignment with strategic objectives.
- Actively solicit and integrate customer feedback to inform ongoing improvements in service delivery and product offerings.
- Set clear first-year goals to enhance customer retention and generate significant growth in subscription renewals across APJ
What You Will Bring
- 10+ years of experience in leading large customer success or account management teams across APJ
- 15+ years in customer-facing roles, such as Account Management, Customer Success, or Systems Engineering.
- Proven track record of achieving and exceeding key performance metrics and business goals.
- Strong knowledge of Data Center technologies, especially hyper-converged infrastructure.
- Exceptional people management skills with a focus on team morale and individual development.
- Proficiency in managing metrics-driven, process-oriented teams for enhanced customer experiences.
- Outstanding written and verbal communication, as well as presentation skills, in English additional languages are a plus).
- Strong ability to collaborate with cross-functional teams, including Sales, Product, and Marketing.
Work Arrangement: Hybrid
This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager
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Nutanix is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
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