Hungry. Humble. Honest.

Our values form the foundation of who we are and how we operate every day around the world. They show up in our ambition to achieve our dreams, our courage to do what matters, and our tenacity to keep customers happy. At Nutanix, we prize those unique individuals who demonstrate empathy, respect differences, and appreciate others. If you’re authentic, credible and transparent—someone who walks your talk and thrives on collaboration—we want you to join our team!

Be a part of building a company that is truly leading an IT revolution. We make infrastructure invisible, elevating IT to focus on the applications and services that power their business. Led by Dheeraj Pandey, one of CRN’s “Top 25 Innovators of 2016,” Nutanix welcomes big thinkers and budding entrepreneurs, those who are unafraid to take on seemingly impossible challenges and interested in learning how to build a business along the way.

Nutanix employees enjoy some amazing benefits and perks: healthcare, plenty of snacks, employee (and family) events, world renowned speakers, training and development, and much more. See what life is like at Nutanix by following us on Twitter: @NutanixCareers and Instagram: @Nutanix

• Design and maintain proactive health dashboards that present telemetry data in a way that helps support engineers and customers proactively identify and resolve issues.
• Monitor field-reported software issues to identify trends and analyze case data alongside large operational datasets to prioritize fixes that impact support volume.
• Ensure new features are support-ready by validating logging and troubleshooting requirements during design.
• Manage the remote diagnostics command list and rules to automate log collection and root cause analysis.
• Act as the voice of Support to the Engineering team, translating support engineer requests into product requirements such as new telemetry data points or UI improvements.
• Propose and validate new automated health checks, alerts, and self-healing capabilities to drive product resilience.
• Author and maintain Knowledge Base (KB) articles, technical discoveries, and troubleshooting guides based on identified case trends and data insights.
• Drive awareness and adoption of proactive support features among support engineers and customers, and create training content for new platform capabilities.
• Work closely with Engineering, Product Management, and Support to prioritize critical fixes and large-scale reliability improvement projects.

• 5+ years of experience in the technology industry, with a strong background in customer support, product quality, or serviceability.
• Bachelor’s degree in Electrical Engineering, Computer Science, Data Science, or a related technical discipline (or equivalent experience).
• Working knowledge of database query languages like SQL and hands-on experience with common databases such as MySQL, PostgreSQL, or Snowflake.
• Experience working with large, operational datasets including support cases, telemetry, logs, and events, with the ability to translate data into actionable insights like trends and regressions.
• Strong track record of leading cross-functional improvement initiatives that enhance product quality and support efficiency.
• Proficiency with Salesforce, JIRA, and Confluence for issue tracking, project management, and documentation.
• Exceptional communication and stakeholder management skills, with the ability to influence at all organizational levels—from individual contributors to executives.
• Proven success working collaboratively with Engineering, Product Management, Support, and external partners.
• Knowledge of Nutanix products and/or third-party hypervisors and virtualization technologies is a plus.

-- Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].