Manager, Customer Experience
Hungry. Humble. Honest.
Our values form the foundation of who we are and how we operate every day around the world. They show up in our ambition to achieve our dreams, our courage to do what matters, and our tenacity to keep customers happy. At Nutanix, we prize those unique individuals who demonstrate empathy, respect differences, and appreciate others. If you’re authentic, credible and transparent—someone who walks your talk and thrives on collaboration—we want you to join our team!
Be a part of building a company that is truly leading an IT revolution. We make infrastructure invisible, elevating IT to focus on the applications and services that power their business. Led by Dheeraj Pandey, one of CRN’s “Top 25 Innovators of 2016,” Nutanix welcomes big thinkers and budding entrepreneurs, those who are unafraid to take on seemingly impossible challenges and interested in learning how to build a business along the way.
Nutanix employees enjoy some amazing benefits and perks: healthcare, plenty of snacks, employee (and family) events, world renowned speakers, training and development, and much more. See what life is like at Nutanix by following us on Twitter: @NutanixCareers and Instagram: @Nutanix
expected to be infrequent.
We are seeking a Manager in Durham, NC for the Americas.
- Lead and manage a team of technical customer success professionals to drive adoption and enhance customer satisfaction and retention.
- Develop strong relationships with key stakeholders, including sales leadership, support, product management and engineering teams.
- Assign team members to customer accounts based on strengths and account needs for optimal success.
- Engage directly with customers to ensure their success and provide support aligned with their goals.
- Drive consistent execution of standardized global CX processes across your cohort, and surface patterns, obstacles, or efficiency gaps—partnering cross-functionally to design and implement scalable solutions that support a high-volume account model.
- Implement a customer success capability that aligns with the company's transition to a subscription model.
- Influence product roadmaps based on customer feedback, ensuring offerings meet market demands.
- Foster a diverse team environment to enhance team dynamics and creativity.
- Establish performance metrics and evaluate team members to drive accountability
and professional growth.
- 7 to 10 years of experience in customer success or customer experience roles, with 3 to 5 years in a management position.
- Strong leadership and team management skills, including the ability to attract, coach, develop and retain top talent.
- Proven ability to build relationships with sales teams and understand customer accounts.
- Experience influencing product roadmaps based on customer feedback and market needs.
- Technical skills to know and understand Nutanix technology - there will be an expectation to earn the Nutanix technical certifications within the first year.
- Hands-on approach to customer engagement and problem-solving capabilities.
- Commitment to diversity and inclusion in hiring and team composition.
- Experience in a subscription-based SaaS business model strongly preferred.
- Ability to navigate organizational dynamics and foster collaboration across
departments.
--
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].
Nutanix is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.